Frequently Asked Questions (FAQ)

What is Fragranzio?

Fragranzio is a fragrance and self-care brand offering perfumes, body oils, candles, soaps, lotions, shampoos, deodorants, and diffusers designed to help you feel confident and refreshed.

How long does shipping take?

Orders are usually processed within 1–3 business days. Delivery times depend on your shipping method and location. Please check our Shipping Policy for more details.

How can I track my order?

Once your order has shipped, you will receive a tracking number through email.

Are your products safe for sensitive skin?

Everyone’s skin is different. We recommend checking the ingredients before use and doing a small patch test if you have sensitive skin.

How long do fragrances last?

The lasting time depends on the product, your skin type, and how it is applied. Applying fragrance to moisturized skin can help it last longer.

How should I store my perfume and body oils?

Keep your products in a cool, dry place away from direct sunlight and heat to help maintain their quality.

Can I change or cancel my order?

If you need to change or cancel your order, please contact us as soon as possible. We will try our best to help before your order is processed.

Do you accept returns?

Please check our Return Policy for information about eligible returns and exchanges.

How can I contact Fragranzio?

If you have any questions, please contact our support team through our Contact Us page. We are happy to help!